Monthly Archives: Nov 2019

The power of portals: How public entities are improving reporting and delivering next-level services

Female worker in front of van with mobile device

Failure to report incidents and safety hazards can have wide-ranging ramifications, impacting employees and their families, public agencies, and the community as a whole. Making work, and workplaces, safer requires the cooperation of everyone—staff, employees, and citizens.

User-friendly and easily accessible tools such as custom risk portals and mobile forms can streamline any project that requires the capture of data—from exposure values and certificates of insurance (COI) details to driver certification information and more. Made available to employees and members of the public for the reporting of incidents, hazards, and near misses, portals and mobile forms help simplify and standardize what is often an arduous and inefficient process. This not only makes reporting these types of events more likely, but also for a more efficient and accurate reporting process.

Making it easier for employees and members of the public to report accidents, damage, and potential hazards has numerous benefits. Among them, a reduction in administrative overhead and decreased lags in reporting, as well as improved transparency and trust. Perhaps most importantly, access to this data can help risk managers and safety professionals identify trends and take proactive, strategic action to reduce future losses or eliminate them altogether.

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Create a High-Reliability Hospital with Healthcare Risk Management Software

Hospitals and healthcare systems looking to prioritize patient and employee safety often phrase their initiative as a way to reduce adverse events. The word “reduce” implies that the number of adverse events can be lowered but not eliminated entirely. It implies that some adverse events are simply unavoidable.

But what if organizations changed their mindset? What if the end goal was, in fact, to eliminate adverse events? A hospital without patient safety events may seem like an impossibility, but as more and more organizations are learning, zero harm doesn’t have to be a miracle scenario.

“Many hospitals are embracing the values of high-reliability organizations and occupations like air traffic control towers, nuclear power plants, wildlife fire fighters and astronauts,” states the article 5 Traits of High Reliability Organizations: How to Hardwire Each in Your Organization. “The paradigm works remarkably well in the promotion of patient safety and efficient healthcare delivery.”

High reliability organizations are organizations that operate in complex, high-hazard domains for extended periods without serious accidents or catastrophic failures…High reliability organizations cultivate resilience by relentlessly prioritizing safety over other performance pressures. – Patient Safety Network’s Patient Safety Primer

Where to Start

According to Anne Marie Benedicto, vice president of the Joint Commission Center for Transformation Healthcare, although hospital and healthcare staff may desire to become a high-reliability organization, they often don’t know how to begin. “Transforming to high reliability is a multiyear process,” she said in a Q&A with Becker’s Hospital Review. “And it is probably the biggest change initiative any healthcare organization can undertake right now.”

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ERM Done Differently

Those in the risk management field have heard plenty about the benefits of establishing an enterprise risk management (ERM) program. In some cases, they’ve likely heard too much. Lost in debates about frameworks or which acronym to employ (ERM vs. IRM vs. GRC) is the answer to the question, “How do I actually establish an ERM program that produces tangible, measurable results?”

An ERM program doesn’t have to be overly complicated (really!). Neither does it have to be an academic exercise that takes you away from critical daily tasks. When ERM is done right, it’s tied directly to your organization’s central strategic goal and consists of clearly laid-out, doable steps.

You can launch a manageable and sustainable ERM program. You can get everyone on board with the process. You can find success without losing your mind.

You can do ERM differently.

Focus on execution

ERM isn’t a magical, all-knowing tool into which issues are input and solutions spit out. ERM is a considered process that forces you to ask the right questions—questions that lead to the right preventative measures. So when embarking on the creation of an ERM program, your focus should be on execution: What actions am I not taking today that I should be taking in order to get out in front of risks?
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Don’t Miss the Digital Transformation

Heracleitus says, you know, that all things move and nothing remains still, and he likens the universe to the current of a river, saying that you cannot step twice into the same stream. — Plato, Cratylus

Regardless of industry or company size, an evolving risk environment necessitates an approach to managing risk that is both strategic and dynamic. In order to successfully implement a risk management program that accounts for this reality, you’ll need the right risk management technology—and the appropriate level of support behind it.

Is your RMIS capable of keeping up?

Platform flexibility allows organizations to tailor workflows that adapt to changes in risk and safety processes, rather than the other way around. And although it’s not uncommon to have concerns about changing systems, the move to a more configurable RMIS typically contributes to significant leaps forward in data collection, analysis, compliance, and day-to-day efficiency.

A case study featuring DHL, the world’s leading postal and logistics company, details the benefits that can come from making a switch to a more configurable RMIS. Following a change to Origami Risk from the legacy system previously used to centralize its loss and risk information, DHL saw rapid improvements in accident reporting, the handling of claims data, policy management, and document management. The DHL risk management team was also able to take advantage of Origami’s flexibility to set up an integration with daily video feeds from delivery vehicle dash-cams.

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Are you and your RMIS ready for change?

Heracleitus says, you know, that all things move and nothing remains still, and he likens the universe to the current of a river, saying that you cannot step twice into the same stream. — Plato, Cratylus

Regardless of industry or company size, an evolving risk environment necessitates an approach to managing risk that is both strategic and dynamic. In order to successfully implement a risk management program that accounts for this reality, you’ll need the right risk management technology—and the appropriate level of support behind it.

Is your RMIS capable of keeping up?

Platform flexibility allows organizations to tailor workflows that adapt to changes in risk and safety processes, rather than the other way around. And although it’s not uncommon to have concerns about changing systems, the move to a more configurable RMIS typically contributes to significant leaps forward in data collection, analysis, compliance, and day-to-day efficiency.

A case study featuring DHL, the world’s leading postal and logistics company, details the benefits that can come from making a switch to a more configurable RMIS. Following a change to Origami Risk from the legacy system previously used to centralize its loss and risk information, DHL saw rapid improvements in accident reporting, the handling of claims data, policy management, and document management. The DHL risk management team was also able to take advantage of Origami’s flexibility to set up an integration with daily video feeds from delivery vehicle dash-cams.

read more