Heracleitus says, you know, that all things move and nothing remains still, and he likens the universe to the current of a river, saying that you cannot step twice into the same stream. — Plato, Cratylus
Regardless of industry or company size, an evolving risk environment necessitates an approach to managing risk that is both strategic and dynamic. In order to successfully implement a risk management program that accounts for this reality, you’ll need the right risk management technology—and the appropriate level of support behind it.
Is your RMIS capable of keeping up?
Platform flexibility allows organizations to tailor workflows that adapt to changes in risk and safety processes, rather than the other way around. And although it’s not uncommon to have concerns about changing systems, the move to a more configurable RMIS typically contributes to significant leaps forward in data collection, analysis, compliance, and day-to-day efficiency.
A case study featuring DHL, the world’s leading postal and logistics company, details the benefits that can come from making a switch to a more configurable RMIS. Following a change to Origami Risk from the legacy system previously used to centralize its loss and risk information, DHL saw rapid improvements in accident reporting, the handling of claims data, policy management, and document management. The DHL risk management team was also able to take advantage of Origami’s flexibility to set up an integration with daily video feeds from delivery vehicle dash-cams.
Because risk management programs are continually being refined to meet emerging risks and opportunities, RMIS configurability allows risk managers and their teams to make necessary changes—whether large or small—in the system.
On the heels of their initial success, the DHL risk management team has continued to expand upon the ways they are using Origami Risk. Working with the Origami service team, they rolled out Wall Boards that help better manage claims and other risk management issues across its Northern European operations—a solution that was recognized with the bestowal of a 2019 Business Insurance Innovation Award.
Can you count on your RMIS support team?
Equally important to platform configurability is the responsiveness of the team supporting your RMIS. Beyond testing one’s patience, a lack of responsiveness from a support team can negatively impact risk management objectives when you need changes made within the system.
There are, of course, any number of reasons why your RMIS support team may be slow to respond to your requests. A service team member may be waiting for permission or assistance in making the change. The person tasked with making the change may be completely overwhelmed by a bureaucratic ticketing system. Or perhaps, as discussed in A Stranger is Calling — The impact of RMIS service team turnover, a RMIS vendor has lost experienced employees, resulting in a dependence on less experienced personnel who, when tasked with responding to your request, “may know neither how to do so nor where to turn for the answer.” Regardless of the reason, indefinite periods of waiting are usually indicative of things to come rather than a sign that things will soon change for the better.
In contrast, a demonstrated commitment to hire, equip, and incentivize service team members in a way that allows them to thrive and excel as they focus on your business objectives can serve as an indication that your RMIS provider values its clients.
Change is constant. Adaptability is essential for success.
When it comes to the RMIS solutions and support on which you and your team depend, your RMIS should contribute to your ability to reduce exposure, limit losses, and take advantage of the opportunities that stem from the unexpected.
We’re ready to discuss what Origami Risk can do for you. Regardless of whether you elect to move forward with your current system and support or make a move, the worst-case scenario is to find yourself boxed in because your RMIS cannot keep pace with change and/or your service team struggles to deliver the support for which you pay.